Each Maison Niche artwork is made to order specifically for each purchase.
Cancellations
If you need to cancel your order, please contact Maison Niche as soon as possible after placing it.
Orders can usually be cancelled and refunded in full before production begins. Once production has started, cancellation can no longer be guaranteed.
Returns
Because our artworks are produced individually to order, we are unable to accept returns simply because of a change of mind.
This does not affect any statutory consumer rights that may apply to your order.
Damaged, defective or incorrect orders
If your artwork arrives damaged, defective or incorrect, please contact Maison Niche as soon as possible.
Please include:
- your order number
- photographs of the artwork
- photographs of the packaging
- a short description of the issue
Once reviewed, we will arrange an appropriate replacement or refund where applicable.
Incorrect delivery information
Please check your delivery address carefully before completing your order.
Maison Niche cannot guarantee a free replacement where an order is lost or returned because an incorrect or incomplete delivery address was provided.
Missing orders
If your order has not arrived within 30 days of being placed, please contact Maison Niche so we can investigate and arrange the appropriate solution.